International Voice Process – Banking Domain

🚨 We’re Hiring | International Voice Process – Banking Domain | Protiviti

Are you an experienced customer support professional with expertise in international voice processes and banking operations?
Do you have strong communication skills, customer-handling experience, and the ability to thrive in a fast-paced professional environment?

📢 Protiviti is actively hiring experienced professionals for an International Voice Process role in the Banking/BFSI domain. This is an excellent opportunity to work with a globally recognized consulting organization known for its strong people culture, innovation-driven environment, and enterprise-level client engagements.

If you are passionate about customer service, banking operations, and delivering exceptional client experiences — this opportunity could be your next career move.

📍 Location: Bangalore
💼 Experience Required: 3–5 Years
🏦 Domain: Banking / BFSI Experience Mandatory
🎓 Qualification: Graduation Mandatory
📞 Process Type: International Inbound Voice Process

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🎯 Role Overview
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As part of the International Voice Support team, you will be responsible for handling inbound customer interactions, resolving banking-related queries, and delivering high-quality customer support experiences for international clients.

The role requires strong communication skills, customer service orientation, analytical thinking, and the ability to manage queries efficiently while maintaining service quality standards.

Candidates should be comfortable working in rotational shifts and handling professional customer interactions within a dynamic banking support environment.

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🛠️ Key Responsibilities
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✔ Handle international inbound customer calls professionally and efficiently
✔ Resolve customer queries related to banking and financial services processes
✔ Deliver excellent customer support and maintain high service standards
✔ Understand customer concerns and provide accurate resolutions within defined timelines
✔ Ensure compliance with banking and process guidelines
✔ Escalate critical issues appropriately whenever required
✔ Maintain proper documentation and case handling procedures
✔ Coordinate with internal teams for faster issue resolution
✔ Ensure customer satisfaction through effective communication and problem-solving
✔ Meet process KPIs, quality benchmarks, and productivity targets

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🔹 Key Requirements
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✅ Experience in international inbound voice support
✅ Strong communication and customer-handling skills
✅ Mandatory experience in Banking/BFSI process
✅ Ability to work in rotational shifts
✅ Strong problem-solving and query resolution skills
✅ Good understanding of customer service processes and escalation handling
✅ Ability to work under pressure in fast-paced operational environments
✅ Professional communication and interpersonal skills
✅ Strong listening, analytical, and multitasking abilities

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⭐ Preferred Skills
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• Experience working with international banking clients or financial institutions
• Familiarity with customer service tools and CRM platforms
• Understanding of banking operations, compliance, and service processes
• Ability to manage customer escalations effectively
• Strong attention to detail and process-oriented mindset
• Team collaboration and adaptability in dynamic environments

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🌟 Why Join Protiviti?
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✨ Opportunity to work with a globally recognized consulting organization
✨ Exposure to international banking and BFSI operations
✨ Collaborative and professional work environment
✨ Strong learning and career growth opportunities
✨ Work alongside experienced industry professionals
✨ Exposure to enterprise-level clients and global delivery standards
✨ Inclusive culture focused on innovation, integrity, and professional excellence
✨ Opportunity to develop customer management and domain expertise

🏢 About the Company – Protiviti
🌐 Website: https://www.protiviti.com

### Deep Expertise. Unparalleled Collaboration.

Protiviti is a global consulting firm known for delivering deep expertise, objective insights, tailored solutions, and unparalleled collaboration to help organizations confidently navigate business challenges and future transformation.

The company provides consulting solutions across multiple business areas including:

🚀 Technology Consulting
🚀 Digital Transformation
🚀 Business Process Optimization
🚀 Analytics & Data Solutions
🚀 Risk & Compliance Management
🚀 Transactions & Internal Audit
🚀 Enterprise Transformation & Advisory Services

Protiviti works with organizations across industries to solve complex business challenges through innovative, efficient, and effective solutions.

🌍 Global Presence & Scale:
✔ 11,000+ professionals worldwide
✔ Presence across 90+ offices globally
✔ Operations in 25+ countries
✔ Served more than 80% of Fortune 100 companies
✔ Served nearly 80% of Fortune 500 organizations

The organization is widely recognized for its people-first culture, collaborative environment, and commitment to integrity, inclusion, innovation, and professional growth.

Protiviti and its professionals have consistently been recognized by Fortune and Consulting Magazine among the best companies to work for.

📩 Interested candidates can share their updated resume at:
Email: suchita.kedia@protivitiglobal.in

📢 If you are looking for an exciting opportunity in the Banking/BFSI support domain with a globally respected consulting organization, this role could be an excellent fit for you.

Feel free to share this opportunity within your network or tag someone who would be interested.

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