Job Overview
| Particulars | Details |
|---|---|
| Position | CUSTOMER SUPPORT ASSOCIATE – EMAIL PROCESS |
| Company | Tech Mahindra |
| Location | Chandivali, Mumbai |
| Job Type | Full-Time |
| Experience | 1 - 4 years |
| Category / Department | Support |
| Application Mode |
🏢 About Tech Mahindra
Tech Mahindra is a leading global consulting service and systems integrator operating across more than 90 countries. With over 147,000 professionals serving 1,100+ global clients, Tech Mahindra delivers innovative digital transformation solutions across industries.
As part of the prestigious Mahindra Group, founded in 1945, Tech Mahindra focuses on helping organizations transform and scale through digital innovation, customer experience, AI, analytics, cloud, enterprise applications, and business process services.
⭐ Why Join Tech Mahindra?
✅ Work with a globally recognized technology brand
✅ Opportunity to support large-scale enterprise customers
✅ Structured career growth opportunities
✅ Exposure to banking and financial services operations
✅ Professional and collaborative work environment
✅ Strong learning and development culture
Tech Mahindra
Chandivali,
Mumbai, Maharashtra,
India
💡 Editor's Note / Preparation Tip
📄 Resume Tips
• Highlight your banking customer service and email support experience prominently.
• Include metrics such as ticket volumes, SLA achievement rates, and customer satisfaction scores.
• Mention experience with CRM tools, ticketing systems, and banking processes.
• Showcase communication, escalation management, and customer handling skills.
• Keep your resume ATS-friendly and professionally formatted.
🎯 Preparation Tips
• Review banking customer service processes and common customer scenarios.
• Prepare for email writing and customer communication assessments.
• Practice handling customer complaints and escalation scenarios.
• Familiarize yourself with CIBIL-related concepts and banking support workflows.
• Prepare examples demonstrating customer satisfaction and issue resolution skills.
💡 Pro Tips
• Research Tech Mahindra's customer experience and business process services.
• Demonstrate empathy, patience, and strong communication skills during interviews.
• Prepare examples of difficult customer situations you've successfully handled.
• Highlight your ability to maintain quality while managing multiple customer interactions.
• Follow up professionally after your interview through email or LinkedIn.
📝 Job Description
🚀 WE'RE HIRING | CUSTOMER SUPPORT ASSOCIATE – EMAIL PROCESS | TECH MAHINDRA | MUMBAI
Are you an experienced customer service professional looking to build your career with one of India's leading technology companies? Join Tech Mahindra as a Customer Support Associate – Email Process and work in a dynamic customer support environment handling banking-related customer queries and escalations.
📌 Position: Customer Support Associate – Email Process
🏢 Company: Tech Mahindra
📍 Location: Chandivali, Mumbai
💼 Experience: Minimum 1 Year Experience in Banking Customer Service Email Process
🕒 Shift: Day Shift
📅 Working Days: 5 Days Working + 2 Rotational Week Offs\
🔹 Shift Details
👩 Female Candidates: Any 10-hour shift between 8:00 AM – 8:00 PM
👨 Male Candidates: Any 10-hour shift between 8:00 AM – 11:00 PM
💰 Salary Structure
✔ 1 Year Experience: ₹23,000 In-Hand
✔ 24 Months Experience: ₹25,000 In-Hand
✔ 37+ Months Experience: ₹27,000 In-Hand
🎁 What We Offer
✅ Competitive salary package
✅ 5-day working week
✅ Career advancement opportunities
✅ Exposure to banking customer support operations
✅ Professional training and development
✅ Work with one of India's leading technology organizations
📩 Apply Now: Priyanka.gurav@techmahindra.com
🎯 Key Responsibilities
- ✓ Handle customer queries and complaints through email channels.
- ✓ Resolve banking-related customer concerns within defined SLAs.
- ✓ Manage and resolve customer escalations related to CIBIL issues.
- ✓ Ensure high levels of customer satisfaction and service quality.
- ✓ Document customer interactions accurately.
- ✓ Coordinate with internal teams for issue resolution.
- ✓ Maintain productivity and quality metrics.
- ✓ Follow company policies and customer service procedures.
- ✓ Provide professional and empathetic customer support.
💡 Required Qualifications & Skills
Frequently Asked Questions
Q1. Is prior banking customer service experience mandatory?
A: Yes, candidates should have a minimum of 1 year of experience in banking customer service email processes.
Q2. Is this a work-from-home role?
A: No, this is an on-site role based in Chandivali, Mumbai.
Q3. What type of customer support will I provide?
A: Primarily email-based customer support and complaint resolution.
Q4. Will I handle escalations?
A: Yes, candidates will handle customer escalations, particularly CIBIL-related issues.
Q5. Is this a rotational shift role?
A: Yes, candidates must be comfortable working within the specified shift windows.
Q6. What is the selection process?
A: The company offers an easy selection process with immediate joining opportunities.
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