Job Overview
| Particulars | Details |
|---|---|
| Position | SENIOR CUSTOMER SERVICE SPECIALIST |
| Company | Lutron Electronics |
| Location | Cyber City, Gurgaon (Onsite) |
| Job Type | Full-Time |
| Experience | 8 - 10 years |
| Category / Department | Support |
| Application Mode |
🏢 About Lutron Electronics
Lutron Electronics is a globally recognized, design and technology-driven organization that has been creating innovative, high-quality lighting control and automation solutions for over 60 years. The company specializes in technologies that enable people to manage natural and electric light, creating better environments to work, live, and play.
Driven by engineering excellence, customer-centric innovation, and a passion for design, Lutron continues to deliver industry-leading solutions that combine technology, energy efficiency, and exceptional user experiences.
⭐ Why Join Lutron?
✅ Work with a globally recognized technology leader
✅ Exposure to international customers and global operations
✅ Collaborative environment across US, EMEA, and APAC regions
✅ Opportunity to drive customer experience transformation
✅ Career growth and leadership opportunities
✅ Strong culture of innovation and excellence
Lutron Electronics – Global Service & Experience Center
Cyber City,
Gurgaon, Haryana,
India
Global Headquarters:
7200 Suter Rd,
Coopersburg, PA 18036-1299,
USA
💡 Editor's Note / Preparation Tip
📄 Resume Tips
• Highlight your experience in customer operations, order management, and global customer support.
• Showcase experience with SAP, Salesforce, ERP, CRM, and supply chain coordination.
• Quantify achievements such as CSAT scores, SLA adherence, process improvements, and operational efficiencies.
• Include examples of leadership, mentoring, and stakeholder management.
• Emphasize international customer support and cross-functional collaboration experience.
🎯 Preparation Tips
• Review customer service operations, order management workflows, and supply chain fundamentals.
• Prepare examples of complex customer escalations you have successfully resolved.
• Revise SAP, Salesforce, CRM, and ERP concepts relevant to customer operations.
• Practice behavioral questions focusing on leadership, ownership, and problem-solving.
• Prepare examples demonstrating collaboration with global teams and process improvements.
💡 Pro Tips
• Research Lutron's products, customer experience philosophy, and global operations.
• Demonstrate a strong customer-first mindset during the interview.
• Showcase examples of driving operational improvements and customer satisfaction.
• Highlight your ability to manage stakeholders across different regions and cultures.
• Prepare thoughtful questions about team structure, growth opportunities, and global collaboration
📝 Job Description
🚀 WE'RE HIRING | SENIOR CUSTOMER SERVICE SPECIALIST | GURGAON | GLOBAL CUSTOMER EXPERIENCE
Are you passionate about delivering exceptional customer experiences in a global environment? Join Lutron Electronics and become part of our Global Service & Experience Center in Gurgaon, where customer success and operational excellence drive everything we do.
📌 Position: Senior Customer Service Specialist
📍 Location: Cyber City, Gurgaon (Onsite)
💼 Experience: 8–10 Years
🌎 Region Support: India, Middle East, Europe & UK, and ANZ
🎓 Qualification: Bachelor's Degree (60%+ Preferred)
🏢 Company: Lutron Electronics\
🎁 What We Offer
✅ Opportunity to work with global customers and stakeholders
✅ Exposure to international supply chain and customer operations
✅ Leadership and mentoring opportunities
✅ Professional growth and continuous learning
✅ Dynamic and customer-centric work environment
✅ Work with one of the world's leading lighting technology companies
📩 Apply or Refer: mwalia@lutron.com
🎯 Key Responsibilities
- ✓ Own and resolve complex customer escalations and critical order issues.
- ✓ Manage the complete order lifecycle from order entry through shipment.
- ✓ Collaborate with global teams across the US, EMEA, and APAC regions.
- ✓ Drive customer satisfaction (CSAT), SLA adherence, and service excellence.
- ✓ Coordinate with logistics, supply chain, and operations teams.
- ✓ Identify and implement process improvement opportunities.
- ✓ Mentor team members and contribute to capability building initiatives.
- ✓ Ensure accurate order processing, shipment tracking, and customer communication.
- ✓ Support business continuity and operational efficiency initiatives.
💡 Required Qualifications & Skills
Frequently Asked Questions
Q1. What experience is required for this role?
A: Candidates should have 8–10 years of experience in customer service, order management, or customer operations.
Q2. Is prior global customer support experience preferred?
A: Yes, experience working with global customers and international teams is highly preferred.
Q3. Is this a remote position?
A: No, this is a full-time onsite role based in Gurgaon.
Q4. Which ERP/CRM platforms are preferred?
A: Experience with SAP and Salesforce is preferred.
Q5. Is logistics and supply chain experience required?
A: Yes, strong exposure to logistics and supply chain coordination is an important requirement.
Q6. Will this role involve leadership responsibilities?
A: Yes, the role includes mentoring team members and supporting capability-building initiatives.
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